Tampa, Fla., April 29, 2008 – Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that on April 30th at 2:00 p.m. ET it will co-host a webinar with the Service & Support Professionals Association (SSPA), regarding innovative ways to achieve new levels of service excellence. Michele McFadden, leader of Numara FootPrints product management, and John Ragsdale, vice president of technology research for the SSPA, will discuss how even when you think you are doing everything right, you can still get it wrong for the customer, and fail in achieving your service goals. This webinar will show customer support, call center and service desk managers how to centrally organize and track workflow across the areas of the organization that affect successful support delivery and give organizations the flexibility to extend the voice of the customer across the enterprise – turning their service excellence goals into a reality.

Customer service is the voice and the face of any organization, and for most businesses “it takes a village” to provide the highest level of service and support. “According to the SSPA Benchmark Database, the solution to more than 30% of support issues requires input or action from development, sales or other departments outside of support,” says Ragsdale. Through highlights from SSPA Research and real-world examples of customers using Numara FootPrints for eService customer support automation solution, McFadden and Ragsdale will describe how well-informed customer support agents, comprehensive customer support workflow automation, 24/7 self-service options for the customer, and the ability to create multiple partitioned projects for a central organization and tracking system can extend the voice of the customer across the business. The result is improved customer relationships and service excellence in the eyes of the customer

“By listening and working closely with our extensive customer base, we’ve gained very valuable insights into how organizations can reach the highest levels of customer support,” said McFadden. “As the customer support landscape continues to change, Numara Software is committed to providing comprehensive solutions to its customers to help them achieve the level of customer service excellence their customers demand and their business objectives require.” Numara Software offers a full suite of solutions and add-ons that not only enable support organizations to automate the comprehensive set of integrated capabilities required to achieve new levels of customer support, but also work with the systems they have today.

To register for this webinar, click here.

About Numara Software, Inc.
Founded in 1991, Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments.  Numara Software’s trusted solutions address critical IT and support functions, such as customer service desk, IT help desk, asset management, software patch and deployment, and network monitoring.

With its two flagship products, Numara Track-It! and Numara FootPrints, and more than 55,000 customer sites worldwide, Numara Software is the service desk management leader for small to mid-sized enterprises and departments of large multi-national organizations.

Contact:
Mary Maloney
Numara Software, Inc.
813.227.4685
mary.maloney@numarasoftware.com

Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com

"Numara" and the Numara logo are registered trademarks of Numara Software, Inc. "Track-It!" and "FootPrints" are registered trademarks of Numara Software, Inc.

About SSPA

The Service & Support Professionals Association (SSPA) is a key resource for information and best practices needed to make better business decisions. It brings together the best minds from across the industry—from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. The spring SSPA spring conference Essential Elements of Support is being held May 4-6 in Santa Clara, CA. The conference is open to members and non-members. Conference highlights will be available through the SSPA blog on May 5. Visit www.thesspa.com