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Webinars - Best Practices |
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Do you want to find out how to save money and make your help desk more efficient?
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Learn about the benefits of
Numara® Software
without leaving your desk!
Attend a free, informative webinar.
Webinar Schedule and Descriptions:
(click on a tab below to jump to that webinar section, by product family or interest)
If you are in the UK, click here for a list of local webinars.
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| Special Industry Educational Webinar: Developing a Spectacular Support Structure |
| Are you delivering support both effectively and efficiently? Your support structure affects both the effectiveness of the service you deliver to your customers and its efficiency. It also influences how happy your analysts are in their jobs. Your support center will be running like a top after this session!
In this free webinar sponsored by Numara® Software, veteran support industry expert Kristin Robertson of KR Consulting will discuss some of the biggest issues that all support centers deal with:
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Contact handling methods |
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Escalation procedures |
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Organizational Structure |
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| Achieving Service Excellence Across the Organization: |
Are you doing everything right and still getting it wrong? Resolving some customer issues is unfortunately beyond the control of the support organization alone, and all too often your agents must take the brunt of the dissatisfaction. Whether product bugs or enhancements, billing issues, delayed orders, inventory problems, and even more severe issues; it is essential that your organization have visibility into cross-enterprise processes impacting the customer to ensure that excellence is achieved.
In this live, 60-minute SSPA webcast learn how creating transparent business processes with other internal organizations can put support back in the driver’s seat. Hear from John Ragsdale, SSPA’s VP of Technology Research, how an informed support agent can defuse upset customers by providing insight into the problem, and find out from Michele McFadden, Director of Product Management for Numara Software, how support workflow automation can give you the flexibility to extend the voice of the customer across the enterprise and make achieving excellence a reality—including several real-world customer examples and a live product demonstration.
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How building customer service workflow throughout the organization makes achieving service excellence a reality. |
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How even when you think you are doing everything right, you can still get it wrong for the customer. |
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How to centrally organize and track workflow to the ultimate delight of your customers. |
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How support workflow automation can give you the flexibility to extend the voice of the customer across the enterprise and make achieving excellence a reality. |
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| ITIL Now - A Stepped Approach |
| While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results. Many ITIL-based projects fail to deliver because the scope is too large, particularly when they attempt to address the heart of ITIL - Configuration Management (CMDB). Numara® FootPrints® 8 offers integrated IT Service Management for key processes like Configuration, Incident, Problem, Change and Service Level Management. Wizard-based templates and secure, web-based administration make it easy for IT organizations to populate their CMDB and automate their processes quickly and efficiently. During this live one-hour webinar, you’ll learn how to put ITIL processes into action – one step at a time. You’ll see how you can improve the reputation of IT services and lower your total cost of ownership in this informative event from Numara® Software. |
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Questions? Submit an Online Inquiry
To learn about the complete Numara® FootPrints product line,
contact us.
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See Numara Software solutions in action! Attend a free seminar:
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