Numara® Software Professional Services Consulting

Enabling the Business-ready Help Desk

Professional Services Enabling the Business-Ready Help Desk

Plan-Implement-Assess Methodology Plan-Implement-Assess Benefits Numara Track-It! Professional Services Numara FootPrints Professional Services To get beyond the next help desk ticket and accelerate achievement of long-term business productivity improvements, take advantage of the skills of our Numara Software Professional Services team to better leverage your IT assets and investments. Experienced in all aspects of planning, implementation and assessment, our team will consult with you on crafting workflows, working out optimal incident categorizations, identifying knowledge gaps, customizing hands-on workshops and more.

Numara Software Professional Services Plan-Implement-Assess methodology is designed to continually advance the performance of your service desk.

The Numara Software Professional Services team will turn your Numara Track-It! help desk or Numara FootPrints service desk into a proactive problem solving business unit that anticipates IT flashpoints before they affect your company's bottom line.

Plan-Implement-Assess Benefits
By engaging our experienced Numara Software Professional Services team, you will:

	Transform your help desk into a vital strategic asset
	Optimize your Numara Software solution and overall IT investment
	Accelerate achievement of long-term business productivity improvements
	Leverage knowledge transfer from our product and industry experts
	Reduce your learning curve while accelerating business impact

Consulting is just one way we deliver our plan-implement-assess-methodology. The Numara Software Professional Services team also offers on-site training. Through our training, your IT staff will become more effective in handling daily help desk tasks. Result: they’ll be more productive and achieve higher job satisfaction.

Numara Track-It!
The Numara Software Professional Services team has developed a broad array of packaged offerings based on our years of experience and thousands of engagements for customers of all sizes with needs ranging from simple to complex.

The Numara Software difference lies in the long-term partnerships we develop with our customers, applying our proven methodology over and over again to ensure your help desk and asset management strategy is supporting your growing business needs.

For Numara Track-It! customers, we offer remote and onsite Planning and Assessment services ranging from 4 hours to several days. Implementation services can typically be addressed in three (3) days. Plus, inhouse training can be scheduled cost-effectively if you have at least 3 employees requiring education.

For more details on the “Using Numara Track-It!” or Administering Numara Track-It! training course offerings, click here. To discuss your specific needs and how Numara Software Professional Services can help you achieve your business-ready help desk call
(800) 557-6970.

Numara FootPrints
The Numara Software Professional Services team will develop engagements based on your organization, staff and business needs that takes advantage of our years of expertise and knowledge in Service Desk solutions. With our plan-implement-assess methodology we will build a long-term partnership that will advance your ability to reach your key business objectives today and in the future.

No matter what size organization or where you are in your process achievements or service desk experience, our Numara Software Professional Services consulting and training will guide you to the
next level including ITIL. Our Numara FootPrints planning, implementation and assessment services for ITIL includes
consulting on Incident, Problem, Change and Configuration Management.

Onsite training can be provided at your location cost-effectively for groups as small as 3-4 people. For more details on the “Numara FootPrints Essential Administrator” and “Incorporating Service Center Best Practices into Numara FootPrints” workshops, click here.

To discuss your specific needs and how Numara Software Professional Services can help you achieve your business ready help desk call (800) 557-6970.