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Numara® Software in the News TMCnet “Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced the appointment of Matt Dircks as vice president of product strategy. Dircks brings 20 years of software industry experience in product strategy, product marketing, engineering, and corporate development. He has held executive and product management positions with industry leading software vendors including Citrix Systems, NetIQ, and Quest Software, where he most recently served as General Manager of the Server Virtualization Business.” Read full article TMCnet “Norwalk, CT (June 4, 2008) Technology Marketing Corporation (TMC) today announced the IP Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions magazine. This award recognizes the companies that have developed innovative IP contact center solutions that are the "best of the best".” Read full article TMCnet “Announcing the 2007 Product of the Year Award Winners Presented by Communications Solutions” Read full article InfoWorld "One of the interesting things about my job is that I get to talk to many people from a lot of different companies. Some of these conversations will turn into Test Center reviews; many won't. It dawned on me that I was being selfish in not sharing more of the conversations with readers, so I've made a nearly-mid-year resolution to do a lot more blogging based on the conversations I have." Read full article NetworkWorld "When I'm talking about trying to improve the enterprise there is no escaping one constant factor, MONEY! No matter how much we say "IT is a profit center not a cost!" (since business would cease to function without us in the trenches) -- to those who make the decisions it's always about the bottom line." Read full article TMCnet "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced the release of Numara Track-It! 8.5, its award-winning help desk and asset management solution.” " Read full article TMCnet "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that on April 30th at 2:00 p.m." Read full article TMCnet "Numara Software Solutions Recognized among the 16 Most Noteworthy Products for the Small and Large Enterprise Markets." Read full article Tampa Bay Business Journal "There's a new and growing scholarship program in the Tampa Bay area, and the catalyst is the philanthropic arm of the region's technology industry advocacy organization." Read full article Centre Daily Times "Senior Sales Engineer David Coffey Will Demonstrate Ease of Compliance Management with Numara Track-It!" Read full article Sys-Con Media "Senior Sales Engineer David Coffey Will Demonstrate Ease of Compliance Management with Numara Track-It!" Read full article SearchDataCenter.com "For Robert Sheridan K. Smith, the key to achieving and sustaining Sarbanes-Oxley (SOX) compliance is automation. As an IT manager for Arch Reinsurance Ltd., in Bermuda, a publicly held company that provides specialty property and casualty reinsurance, Smith has deployed data center automation tools wherever possible to help his company meet SOX requirements. "Given our limited staff and resources," Smith said, "it would be very difficult to sustain SOX compliance if we didn't use automation in our data centers." Read full article TMCnet "TAMPA, Fla.--(Business Wire)--Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that Numara FootPrints has been recognized as a finalist in the third annual 2008 ContactCenterWorld.com Top Ranking Performers Awards for Best Technology Innovation in the Vendor Solution category. The award recognizes the top performing centers, agents and products in the contact center industry. The Vendor Solution category specifically honors the top external solutions that improve both the experience of contact center agents and service to the customer." Read full article Reuters "TAMPA, Fla.--(Business Wire)--Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that Numara FootPrints has been recognized as a finalist in the third annual 2008 ContactCenterWorld.com Top Ranking Performers Awards for Best Technology Innovation in the Vendor Solution category. The award recognizes the top performing centers, agents and products in the contact center industry. The Vendor Solution category specifically honors the top external solutions that improve both the experience of contact center agents and service to the customer." Read full article StreetInsider.com "COLORADO SPRINGS, Colo., Feb. 20 /PRNewswire/ -- CMP's HDI (http://www.thinkhdi.com/), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced that more than 90 leading companies will exhibit, and many will launch new products and services at the HDI Annual Conference & Expo (http://www.thinkhdi.com/hdi2008), the world's largest and most respected industry event for IT help desk and service and support professionals. HDI 2008 will be held at the Gaylord Texan Resort in Dallas, Tex., March 9 - 12, 2008." Read full article The Earth Times "COLORADO SPRINGS, Colo., Feb. 20 /PRNewswire/ -- CMP's HDI (http://www.thinkhdi.com/), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced that more than 90 leading companies will exhibit, and many will launch new products and services at the HDI Annual Conference & Expo (http://www.thinkhdi.com/hdi2008), the world's largest and most respected industry event for IT help desk and service and support professionals. HDI 2008 will be held at the Gaylord Texan Resort in Dallas, Tex., March 9 - 12, 2008." Read full article Fox Business "COLORADO SPRINGS, Colo., Feb 20, 2008 /PRNewswire via COMTEX/ -- CMP's HDI (http://www.thinkhdi.com), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced that more than 90 leading companies will exhibit, and many will launch new products and services at the HDI Annual Conference & Expo (http://www.thinkhdi.com/hdi2008), the world's largest and most respected industry event for IT help desk and service and support professionals. HDI 2008 will be held at the Gaylord Texan Resort in Dallas, Tex., March 9 - 12, 2008." Read full article TechWhack "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it will host an informational webinar on how to effectively manage IT assets on February 19, 2008 at 2:00 pm ET. The hour-long webinar titled, "How to Really Cover Your Assets," will educate listeners on how using Configuration Management (CM) as part of an effective IT service management strategy can help organizations assess current relationships, project the impact of future changes and mitigate unnecessary risk to their networks. The webinar will illustrate how one can quickly implement a configuration management process that will help to manage, track and understand the relationships between IT assets to maintain control, improve service and reduce costs. It will also cover important planning considerations to ensure a smooth and seamless implementation." Read full article TMCnet "TAMPA, Fla. --(Business Wire)-- Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it will host an informational webinar on how to effectively manage IT assets on February 19, 2008 at 2:00 pm ET. The hour-long webinar titled, "How to Really Cover Your Assets," will educate listeners on how using Configuration Management (CM) as part of an effective IT service management strategy can help organizations assess current relationships, project the impact of future changes and mitigate unnecessary risk to their networks. The webinar will illustrate how one can quickly implement a configuration management process that will help to manage, track and understand the relationships between IT assets to maintain control, improve service and reduce costs. It will also cover important planning considerations to ensure a smooth and seamless implementation.." Read full article StreetInsider.com "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it will host an informational webinar on how to effectively manage IT assets on February 19, 2008 at 2:00 pm ET. The hour-long webinar titled, "How to Really Cover Your Assets," will educate listeners on how using Configuration Management (CM) as part of an effective IT service management strategy can help organizations assess current relationships, project the impact of future changes and mitigate unnecessary risk to their networks. The webinar will illustrate how one can quickly implement a configuration management process that will help to manage, track and understand the relationships between IT assets to maintain control, improve service and reduce costs. It will also cover important planning considerations to ensure a smooth and seamless implementation." Read full article TMCNet "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that Numara Asset Manager, a service desk solution designed to provide a picture-perfect understanding of and insight into an organization's IT assets, is now Microsoft® Windows Vista®-Compatible." Read full article The Earth Times "TAMPA, Fla. - Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that Numara Asset Manager, a service desk solution designed to provide a picture-perfect understanding of and insight into an organization’s IT assets, is now Microsoft® Windows Vista®-Compatible. The solution’s easy installation, deployment and audit procedures allow businesses to quickly assess their current IT landscape and efficiently develop plans for the future of their department and the business." Read full article Bobsguide.com "Numara Software, Inc., a leader in service desk management solutions, announced today that Mondi – a leading international paper and packaging group - has taken the decision to deploy Numara FootPrints 8. The contract was secured in late December 2007, and the software will be rolled out across the UK Corrugated Division of Mondi during January." Read full article SmartMoney "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced a growing number of companies are turning to Numara Track-It! 8 to automate and control their service desk operations. The latest version of the world's most widely installed help desk and asset management solution, Numara Track-It! 8 is designed to be easy to learn and use, setting a new standard for usability, personalization and productivity." TMCnet "Numara Software, Inc., a global provider of service desk solutions, today announced that vice president of product development Mark Krieger will present at Technosium 2008, which takes place January 27-31 in Santa Clara, CA." Read full article TMCnet "Numara Software has won a major new deal with the Lawn Tennis Association to install its market leading service management solution, Numara FootPrints 8." Read full article Information Week "Industry analysis groups are starting to recommend the IT Infrastructure Library for mid-market organizations with small staffs and even smaller budgets." Read full article Information Week "Industry analysis groups are starting to recommend the IT Infrastructure Library for mid-market organizations with small staffs and even smaller budgets." Read full article TMCnet "Numara Software, Inc., a leader in service desk management solutions for IT professionals, this month celebrated its second anniversary under the Numara Software name." Read full article Forbes "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that its flagship product, Numara FootPrints 8, has received the 2007 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine. Numara FootPrints 8 is the latest version of the company's award-winning, 100 percent web-based service desk management solution." Reuters "Attended by Hundreds of Customers and Offered More Than 50 Sessions on Optimizing Service Desk, Help Desk and Asset Management" Read full article TMCnet "Technology Marketing Corporation
today announced the winners of the 2007 Product of the Year Award winners presented by Customer Interaction Solutions magazine, the premier publication in call center, CRM and teleservices industries since 1982.
The editors of Customer Interaction Solutions selected the companies which in their view display the vision, leadership and attention to detail that distinguish those deserving of the prestigious Product of the Year Award." TMCnet "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that along with Enterprise Management Associates (EMA) it will host a webinar titled, Practical Configuration Management: CMDB You Can Do Right Now! on Wednesday, November 28, 2007 at 11:00 am PST." Read full article TMCnet "Numara Software Inc. said it has opened office locations in several global markets. The new offices - located in France, Spain, Germany, Sweden, Denmark, Norway, South Africa and Australia - will market, sell and support Numara Software products directly to customers in their local geographies, according to a release." Read full article Tampa Bay Business Journal "Numara Software Inc. said it has opened office locations in several global markets. The new offices - located in France, Spain, Germany, Sweden, Denmark, Norway, South Africa and Australia - will market, sell and support Numara Software products directly to customers in their local geographies, according to a release. " Read full article dBusinessNews "Numara Software, a leader in service desk management solutions for IT professionals, today announced that its CEO, David Weiss, was named a finalist in Tampa Bay CEO Magazine's CEO of the Year competition in the technology category." Read full article TMCnet "Numara Software, a leader in service desk management solutions for IT professionals, today announced that its CEO, David Weiss, was named a finalist in Tampa Bay CEO Magazine's CEO of the Year competition in the technology category." Read full article Processor Online "Lacking a big budget means that SMEs don’t generally install a lot of self-service or proactive IT support solutions, but according to Shrivastava, there are two areas where smaller organizations can make a huge impact on the quality of their help desk efficiency: self-service and assisted service. " Read full article Consumer Electronics Net "Numara Software, Inc., a global provider of service desk solutions, announced today that it will present at the fifth annual IT Infrastructure Management Conference & Expo (ITIM 2007). Scheduled for November 6 - 9, 2007 at the MGM Grand Hotel in Las Vegas, Nevada, ITIM 2007 is the premier event for IT management and executives seeking to achieve best practices and success across their entire IT organization." Read full article CRM Buyer Mark Krieger, vice president of development for Numara Software, on panel of experts, addresses mobile CRM, in this article covering how "Mobile CRM brings many advantages to an organization, some of which are yet to be discovered. Suffice it to say that it does much more than enable mobile access to e-mail and text messaging. This is about access to real data and the ability to manipulate it in real time, as well as the ability to conduct transactions remotely. " PR-Inside "Numara Software, Inc., a global provider of service desk solutions, announced today that it will present at the fifth annual IT Infrastructure Management Conference & Expo (ITIM 2007). Scheduled for November 6 - 9, 2007 at the MGM Grand Hotel in Las Vegas, Nevada, ITIM 2007 is the premier event for IT management and executives seeking to achieve best practices and success across their entire IT organization." Read full article CRM Buyer Numara Software Vice President Marke Krieger featured in article covering Mobile CRM: "Mobile CRM brings many advantages to an organization, some of which are yet to be discovered. Suffice it to say that it does much more than enable mobile access to e-mail and text messaging. This is about access to real data and the ability to manipulate it in real time, as well as the ability to conduct transactions remotely." Read full article InformationWeek This article discusses the challenges facing businesses and IT professionals in creating optimal freedom and security balances within company networks. Often, the views of business-oriented employees contrast with the concerns of the IT department for protecting business property and the safety of the network. Numara Deploy and Numara Asset Manager are listed as tools to help PCs meet compliance standards while maintaining some measure of user freedom. Read full article Ragsdale's Eye on Service Industry Blog "It is conference season, and after a few days at home recovering from the SSPA Services Leadership Conference in New Orleans, I was back in the Southeast this week for the 2007 Numara Software User Conference in Orlando. Numara Software has been growing by leaps and bounds, and with the acquisition of Unipress last year they are also working with larger companies." Ecommerce Times/ Customer Inter@ction Solutions "Mobile CRM brings many advantages to an organization, some of which are yet to be discovered. Suffice it to say that it does much more than enable mobile access to e-mail and text messaging. This is about access to real data and the ability to manipulate it in real time, as well as the ability to conduct transactions remotely.." TMCnet "Numara Software Launches New Version of Award-Winning Numara FootPrints: Numara FootPrints 8 Combines ITIL Compatibility with Enhanced Usability to Deliver the Most Powerful Service Desk Solution on the Market Today." CRMToday "Numara FootPrints 8 Combines ITIL Compatibility with Enhanced Usability to Deliver the Most Powerful Service Desk Solution on the Market Today" PC World CRM Marketplace "Numara Software, Inc. a leader in service desk management solutions for IT professionals, recently announced the release of Numara FootPrints 8, the next generation of its award-winning web-based service desk management solution. Featuring streamlined ITIL enablement tools and powerful workflow automation, along with bold usability features and advanced customization options, this release is unprecedented in its ease of implementation and configuration, making Numara FootPrints 8 the most comprehensive and flexible solution of its kind." Read full article Customer THINK "Numara FootPrints 8 Combines ITIL Compatibility with Enhanced Usability to Deliver the Most Powerful Service Desk Solution on the Market Today" Read full article CRMXchange "Numara Software, Inc. a leader in service desk management solutions for IT professionals, today announced the release of Numara FootPrints 8, the next generation of its award-winning web-based service desk management solution. Featuring streamlined ITIL enablement tools and powerful workflow automation, along with bold usability features and advanced customization options, this release is unprecedented in its ease of implementation and configuration, making Numara FootPrints 8 the most comprehensive and flexible solution of its kind." Read full article Desk Software "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced the release of Numara FootPrints 8..." Read full article TMCnet "Numara Software, Inc. announced it will host the first-ever user conference for Numara FootPrints and Numara Track-It! customers this fall. The 2007 Numara Software User Conference offers a great opportunity for customers to learn new technologies, expand their knowledge of Numara Software solutions, exchange service desk best practices and benefit from real-world deployments of the company's award-winning product line." Read full article Tampa Bay Business Journal "Numara Software, Inc. will give users of its products a chance to congregate next month when the Tampa-based company hosts its inaugural user conference in Orlando." Read full article Enterprise Networks & Servers "Numara Track-It! highlighted as a product that is compatible with Scrutinizer, a free tool for analyzing flow technologies." TMC Net "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced it will extend the run of its popular webcast, "Managing Growing Technical Complexities While Meeting High Touch Customer Demands." Originally attended by over 200 IT and call center professionals, the 60-minute presentation includes commentary from industry experts on mitigating technical complexities in the call center while enhancing the customer experience." TMC Net "Research and Markets has announced the addition of "Growth Strategies For Software Companies: Industry Leaders on Management Team Leadership Strategies, Financial and Profitability Measures, and Setting Goals for Long Term Success (Inside The Minds)" to their offering. Growth Strategies for Software Companies is an authoritative, insider's perspective on the ins and outs of this dynamic industry and the future of the business, on a global scale." CRM Buyer "The SaaS model also means customers can get faster access to new software and features. Most SaaS providers offer a range of software which customers can combine to make their own custom suites. Customers can quickly access and "trial" new applications as soon as they become available." - Featuring Mark Krieger, Numara Software executive Read full article TMC Net "Technology Marketing Corporation (TMC) has announced the winners of the 2007 TMC Labs Innovation Award presented by Customer Interaction Solutions magazine. Customer Interaction Solutions has been #1 in CRM, Call Centers and Teleservices Since 1982." CIO Today "The call center can use a hosted solution without having to purchase and manage the I.T. infrastructure required to host a service desk solution themselves," said Mark Krieger, VP of product development for Numara Software. "Often, the I.T. department, which would need to help set this up and manage it for the call center, has other priorities." Read full article NewsFactor Business Report "The call center can use a hosted solution without having to purchase and manage the I.T. infrastructure required to host a service desk solution themselves," said Mark Krieger, VP of product development for Numara Software. "Often, the I.T. department, which would need to help set this up and manage it for the call center, has other priorities." Read full article TMC Net "Numara Software, a global provider of service desk solutions, announced today that it's been voted 'Best in Class Customer Service in Americas' for its help-desk solution by ContactCenterWorld.com members. ContactCenterWorld.com, a global support organization for contact center industry professionals, recognized winners at its Members' Choice Awards in June. Numara Software also received a 'First Class Customer Service' Award for its multi-channel solutions." Read full article CRM Buyer The primary factor preventing companies from adopting SaaS is a lack of a business requirement. Many organizations are not deploying SaaS as they perceive licensed software to be cheaper and also consider SaaS applications technologically less mature." said Ravi Shekhar Pandey, Springboard Research software analyst. TMC Net "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that David Weiss, president and CEO of Numara Software, and Mark Krieger, vice president of development, have been selected by the Inside the Minds editorial board to contribute to the recently released book, Inside the Minds: Growth Strategies for Software Companies, published by Aspatore Books (www.Aspatore.com)." Read Full Article TMC Net "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced a brand new online training subscription program for its recently launched Numara Track-It! 8. This convenient and cost-effective learning solution enables Numara Track-It! 8 customers to quickly become proficient in using the latest version of the world's most widely-installed help desk and asset management solution." Read full article TMC Net "Numara Software, Inc., a leader in service desk management solutions for IT and customer support professionals, today announced it was among the select companies that Forrester invited to participate in its The Forrester Wave®: Customer Service Management (CSM) Software, Q2 2007. This recent report recognizes Numara FootPrints as a Strong Performer for interaction-centric customer service management." Read full article TMC Net "Numara Software announced today that eWEEK, a Ziff Davis Media publication and one of the IT industry's leading enterprise magazines, has named the Numara Software Numara FootPrints Hosting Service 7.5 a finalist in eWEEK's seventh Annual Excellence Awards program, in the Business Relationship Management category." Read full article TMC Net "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that seven customers have recently joined its growing roster of government organizations. With more than 15 years of experience and two flagship product offerings, Numara Track-It! and Numara FootPrints, Numara Software is committed to supporting the IT support needs of government departments, agencies and authorities." Read full article CIS Magazine "Adoption of the software as a service (SaaS) model is rapidly increasing across the enterprise, but particularly in the call center as companies are discovering the advantages today’s hosted solutions offer over premise-based systems...These new solutions, which have much greater power and flexibility compared to the early hosted or ASP-provided solutions of a few years ago, are now opening a new frontier for customer care." Read full article TMC Net "Numara Remote enables help desk technicians to remotely diagnose and solve end-user problems in a fast, secure and accurate manner, increasing productivity and reducing the need for expensive onsite visits." Read full article Business Wire "Redesigned Solution Offers Expanded Integration and Enhanced Collaboration for Rapid Problem Resolution." Read full article TMC Net "Technology Marketing Corporation (TMC) announced the winners of the Eighth Annual CRM Excellence Awards, sponsored by its flagship publication. Customer Interaction Solutions magazine." CRM Advocate "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it is expanding its presence in the Latin American market by signing a distribution agreement with Network1, Brazil's largest complete telecommunications solutions distributor." Read full article IT Reseller Online "Numara Software, one of the leaders in service desk management solutions for IT professionals, recently announced that it is expanding its presence in the Latin American market by signing a distribution agreement with Network1, Brazil's one of the largest complete telecommunications solutions distributor." Read full article TMC Net "Numara Software announced today that it is expanding its presence in the Latin American market by signing a distribution agreement with Network1, Brazil's largest complete telecommunications solutions distributor." Read full article Tampa Bay Business Journal "Numara Software announced today that that it is expanding its presence in the Latin American market by signing a distribution agreement with Network1, Brazil's largest complete telecommunications solutions distributor." Read full article Business Wire "Numara Software announced today that that it is expanding its presence in the Latin American market by signing a distribution agreement with Network1, Brazil's largest complete telecommunications solutions distributor." Read full article Processor "Numara Software has released Track-It! 8, the latest version of the company’s help desk and asset management software." eSchool News - "Tools for Schools" "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced nine of the many educational institutions that have recently selected Numara Software's solutions, demonstrating the company's continued strength in the education market" Read full article TMC Net "Numara Software announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Numara® FootPrints® as a recipient of a 2007 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982." Read full article Business Wire "Numara Software announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine has named Numara® FootPrints® as a recipient of a 2007 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982." Read full article. TMC Net "Technology Marketing Corporation is pleased to announce the winners of the 2006 Product of the Year Award from Communications Solutions. " Read full article Network Computing "Enterprise Edition combines helpdesk and asset management to help large and small enterprises discover and track assets, manage software licenses and speed problem remediation." Read full article. Digital 50 "Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced nine of the many educational institutions that have recently selected Numara Software's solutions, demonstrating the company's continued strength in the education market." Read full article Numara Software has released Track-It! 8, the latest version of the company’s help desk and asset management software. Small Business Computing "Numara Track-It! 8 is available immediately. New features include a fully redesigned, Microsoft® Outlook®-like user interface (UI) that makes the product even easier to use, a customizable management dashboard with real-time updates to monitor key performance indicators (KPIs) and a Smart Client that provides the same rich user experience whether running over a LAN or a WAN." Read full article TMC Net "Release Features New UI, Customizable Management Dashboard and Smart Client." Read full article SMB Tech News Today Blog "Long-time favorite help desk and asset tracking app for my SMB customers, Track-It just went to version 8. Now has a redesigned and supposedly much more intuitive interface and also updated reporting so Track-It can better...track." Read full blog entry CRM Today "Numara Software, Inc. today announced the launch of CRMXchange "Release Features New UI, Customizable Management Dashboard and Smart Client." Read full article CRMDirectory "Numara Software, Inc. today announced the launch of CRMAdvocate "Numara Software, Inc. today announced the launch of CIO "If you're a CIO, you've been down this road before. You experienced the growing pains in making a transition from Windows NT 4.0 to Windows 2000, and then from Windows 2000 to Windows XP. So you know what it takes to shift an enterprise to a new operating system, whether on the desktop or the back end." Read full article Computerworld "With the move to daylight-saving time (DST) fast approaching, IT vendors are still posting last-minute software and hardware fixes to resolve any problems associated with the time change, which goes into effect at 2 a.m. local time this coming Sunday. Some companies plan to have IT staffers working over the weekend to make sure the change goes smoothly. Others have said they're ready for the clocks to move forward an hour." Read full article TMCnet Online "Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today its partnership with AnythingIT, a global provider of technology asset management services" Read full article IT Business Net From Discovery to Disposal, Companies Help Organizations Ensure IT Accountability and Proper Governance. Read full article Business Wire Numara® FootPrints® Empowers Organization’s Help Desk to Keep Pace with Worldwide Operations. Read full article TMCnet Online Numara® FootPrints® Empowers Organization’s Help Desk to Keep Pace with Worldwide Operations. Read full article Computer World Female inmates handled 16,000 help desk cases last year for Colorado Department of Corrections IT help desk. Read full article St. Petersburg Times "Numara Software Inc., 2202 N West Shore Blvd., Suite 650, Tampa, announces that My Computer Works Inc., a personal computer technical support services company, has selected Numara's software FootPrints to automate, track and report customer support requests." TMCnet Online "Numara® FootPrints 7.5 Hosting Service Honored for Outstanding Innovation" Read full article CRM Today Paper products producer uses Numara FootPrints to meet SOX requirements and improve Service Desk operations. Business Wire Paper products producer uses Numara FootPrints to meet SOX requirements and improve Service Desk operations. Tampa Bay Technology Forum "Tampa’s Numara Software, Inc. has announced its support of popular television show “Extreme Makeover: Home Edition’s” project for a Davis Island family whose home was destroyed after a plane crashed into it. Numara joined Whirlpool, Verizon and Tampa International Airport in donating funds and their employees’ time to assist in the rebuilding." TMCnet Online Auditing Products Identify Systems and Devices that Require OS Patches Due to Date Change. Read full article. CRM Advocate Auditing Products Identify Systems and Devices that Require OS Patches Due to Date Change. Read full article. CRM Today "Company Optimizes Resources and Improves Customer Service with Automated Tracking System, Remote Capabilities, Uniform Reporting and Single View of Business." Read full article TMCnet Online "Company Optimizes Resources and Improves Customer Service with Automated Tracking System, Remote Capabilities, Uniform Reporting and Single View of Business." Read full article TMCnet Online "Numara FootPrints 7.5 Hosting Service has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Inter@ction Solutions® magazine" Also featured at these media outlets: InfoWorld "If you're thinking of leading your enterprise into Vista country, adding Office 2007 and Exchange 2007 might make the trip worthwhile." TMCnet Online "Numara Software, Inc. (formerly Blue Ocean Software) today announced its support of the "Extreme Makeover: Home Edition" project in Davis Island, Florida that launched earlier this month. With a financial donation and time spent onsite to support the project, Numara Software demonstrates its commitment to its community and its customer, WCI Communities, Inc., the contractor for the Tampa project." Read full article Broadcast News Room CRM Today "Survey by International Legal Technology Association Finds Numara Track-It! is the Most Popular Solution for IT Auditing and Trouble Ticket Management" Read full article Yahoo! Finance "Survey by International Legal Technology Association Finds Numara Track-It! is the Most Popular Solution for IT Auditing and Trouble Ticket Management" Read full article Syndicated Columnist: Joe O'Neill "Stop in at Channelside’s Splitsville some evening - preferably Tuesday, Wednesday or Thursday – between, say, 5 and 8 p.m. And sure enough, there they are: the after-work, Happy Hour crowd winding down over gourmet pizza and Cosmopolitans." WindowsITPro "ITIL® Compatible Numara FootPrints delivers company-wide benefits of centrally managing multi-channel requests, self-service online and accessing contact records in LDAP & SQL directories." WindowsITPro "Numara Software announced Numara FootPrints 7.5, a Web-based service desk solution for Help desk and customer support centers that's based on Uni-Press FootPrints, a recent Numara acquisition." CRM Today "Numara Software announced its capabilities and support for customers planning to introduce the new Microsoft Vista operating system to their IT environments. The company's products, which audit and track IT assets, are able to detect compatibility and determine readiness of hardware and software for the new OS. Leveraging Numara Software's experience in leading companies through major operating system upgrades, the company has launched a three-part series of podcasts, titled "Optimizing Your Vista Migration," to offer essential tips and guidance for an efficient and cost-effective transition." Read full article TMCnet Online "Numara Software announced its capabilities and support for customers planning to introduce the new Microsoft Vista operating system to their IT environments. The company's products, which audit and track IT assets, are able to detect compatibility and determine readiness of hardware and software for the new OS. Leveraging Numara Software's experience in leading companies through major operating system upgrades, the company has launched a three-part series of podcasts, titled "Optimizing Your Vista Migration," to offer essential tips and guidance for an efficient and cost-effective transition." Read full article dBusiness News Tampa "In its First Year as an Independent Company, Numara Software has Positioned itself as a Leader in the Service Desk Market." Executive Decision "The Mac users Numara Software currently serves are media companies and educational institutions—industry sectors that have always been Mac-friendly." Read full article Campus Technology "Numara Software, a provider of service desk management solutions for IT and support professionals, has acquired UniPress Software, developer of the FootPrints web-based help desk tracking system." Processor.com Equipment Life Cycle Tips From The Pros CRM Advocate "Numara Software’s service desk solution recognized by Pink Elephant for IT best practices integrating Incident, Problem, Change and Configuration Management Processes" CRM Today "Numara Software’s service desk solution recognized by Pink Elephant for IT best practices integrating Incident, Problem, Change and Configuration Management Processes" CRM Today "Numara Software, Inc., provider of service desk management solutions for small-to mid-sized enterprises, has announced that the Colorado Department of Corrections (CDOC) has selected Numara Software’s FootPrints® to manage IT support for 6,000 state employees across 25 locations, as well as monitor private prison facilities." Read full article CRM Today "Numara FootPrints Honored for Revolutionizing Customer CRM Advocate "Numara FootPrints Honored for Revolutionizing Customer CRM Today "Numara Software, Inc. (formerly Blue Ocean Software) has announced that Mark Krieger, vice president of product development at Numara Software, will be speaking at the Service & Support Professionals Association (SSPA) Services Leadership Conference on November 14." Read full article CRM Today "Product/technology vendors in each of three categories - Technology Innovation, Customer Experience Innovation and Optimization Innovation - have been honored for improving the way companies provide service and support to their customers." Read full article Network World "Numara's acquisition of FootPrints puts it in the big league," Computerworld "Numara Software Inc. in Tampa, Fla., has released Version 7.5 of its Footprints software for Web-based help desk and customer support." Maddux Business Report "Bar code applications are pretty common these days, but Numara Software is a step ahead of many of its competitors..." Computer Business Review Online "Remote-management vendor Raritan Computer Inc has announced an agreement with help-desk and asset-management developer Numara Software Inc for a joint incident-resolution offering." Also featured at these media outlets: Call Center Magazine "Numara Software has announced its acquisition of UniPress Software, the developer of the FootPrints web-based service desk software." Read full article Tampa Tribune "Numara Software, a Tampa-based maker of computer help desk software for small businesses, has acquired UniPress Software, an Edison, N.J., company that focuses on similar services for large companies." Read full article CRM Advocate "Concurrent with its acquisition of UniPress Software, as announced today in a separate press release, Numara Software Inc., a leader in service desk management solutions for small-to mid-sized enterprises, announced the availability of Numara FootPrints 7.5 and three new service desk products." Read full article CRM Today "The combination of these two highly successful and established organizations positions Numara Software as the dominant leader in the small and mid-sized enterprise service desk market." Read full article Tampa Bay Business Journal "In an effort to expand its service desk management market, Numara Software Inc. acquired UniPress Software of New Jersey." Read full article TMC Net "Numara Software, Inc., today announced its acquisition of UniPress Software, developer of FootPrints web-based service desk software solutions." Read full article TMC Net "Numara Asset Manager, Numara FootPrints Change Management, and Numara FootPrints Sync join the latest release of Numara FootPrints 7.5 to Deliver Enhanced Web-Based Service Desk Solutions" Read full article CRM Advocate "Expanded Company Positioned to Dominate the Small- and Mid-Sized Enterprise Market For Affordable, Easy-to-Use Service Desk and Asset Management Solutions" Read full article CRM Today "Numara Asset Manager, Numara FootPrints Change Management, and Numara FootPrints Sync join the latest release of Numara FootPrints 7.5 to deliver enhanced web based service desk solutions." Read full article Computing News Network Computing (UK) Tampa Tribune Q&A with MICHAEL BRANCA-Chief financial officer of Numara Software Inc., a global provider of IT management solutions for professionals Tampa Bay Business Journal Also featured at these media outlets: IT Week- UK "A new international standard was published last week detailing best practices for software asset management. Experts said the new standard would help firms comply with regulations and avoid spending on unnecessary software licences. " Read fullarticle. Redmondmag.com Government Computing News Numara Software, Inc. Announces Record Number of Downloads for Numara Track-it! 7
Tampa Bay Technology Forum "Numara Software Celebrates Record Number of Downloads for Numara Track-It! 7" Numara Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions), announced last week that the recently released Numara Track-It! 7 has attracted more evaluation requests than any other newly-released version in its 15-year history. Numara Track-It! 7 represents Numara Software's first major product milestone as an independent company, launched in December 2005. Ponte Vedra Recorder Federal Computer Week Online "Numara Software, a developer of asset management products, has formed a partnership with Softchoice" dBusinessNews Tampa Effective February 2006, Brendan J. Dawson will serve as Chairman of the Board of Directors for Numara® Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions). Read full article Help Desk Effective February 2006, Brendan J. Dawson will serve as Chairman of the Board of Directors for Numara® Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions). Read full article Denver Business Journal Brendan J. Dawson, who has served on the board of seven different private and public software companies in the past, has been named chairman of the board for Numara Software Inc. Read full article FinWin Effective February 2006, Brendan J. Dawson will serve as Chairman of the Board of Directors for Numara® Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions). Read full article Help Desk Power Effective February 2006, Brendan J. Dawson will serve as Chairman of the Board of Directors for Numara® Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions). Read full article MarketWatch Effective February 2006, Brendan J. Dawson will serve as Chairman of the Board of Directors for Numara® Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions). Read full article Merrill Lynch Effective February 2006, Brendan J. Dawson will serve as Chairman of the Board of Directors for Numara® Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions). Read full article Red Orbit Effective February 2006, Brendan J. Dawson will serve as Chairman of the Board of Directors for Numara® Software, Inc. (formerly Blue Ocean Software/Intuit IT Solutions). Read full article TMCNet | ||||||||||||||||||||||||||||
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