Optimize Numara FootPrints 8 for eService!

The Service Desk Management Solution with unequaled time to productivity will: 

	Centrally manage all incoming customer issues via phone, email, web, chat, and wireless devices
	Allow customers to solve problems on their own through online self-service and access to your knowledge base

Agents and customers only need a web browser to use the system.

Our software will give your customers flexible choices – multiple, easy ways to submit their requests and access to searchable knowledge to solve their own issues. Keep them informed using automated notifications and global issues.

Improve customer experience and agent workflow automation

	Customer self-service
	Skills-based routing to link customers to agent experts
	Customer and agent knowledgebases and self-maintaining FAQs
	Automated customer surveys
	Business rules and service level agreements

Customize easily and reduce support costs

	Self-service portal integrated right into your website
	Web-based reporting & graphical metrics to analyze call statistics, trends and performance data
	Integrations include:
	- Sales automation solutions (Numara FootPrints CRM Bridge)
	- SQL and LDAP-based address books and more (Numara FootPrints Add-Ons)

Deliver worldwide multi-channel support 24/7

	Multiple project databases for different business functions
	Two-way email management for incoming and outgoing support email
	Automated notifications and global issues

See our Detailed Feature Summary (PDF).

Need to expand your service desk offering to include asset management, software deployment and more?
See our Add-on Modules.

Would you like to eliminate all infrastructure costs?  Check out Numara FootPrints Hosting Service.

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