The following Add-On Modules are available for:
- Numara® FootPrints®
- Numara® FootPrints® for e-Service
- Numara® FootPrints® Hosting Service
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Numara FootPrints Configuration Management
Manage Configuration Items (CI) and relationships in a fully integrated configuration management database (CMDB) with minimal time to productivity. |
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ITIL Best Practice Compatibility |
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A Graphical Display Visualizes the Relationships Between Configuration Items (CI) |
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Full Searching and Reporting Capabilities |
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Import CI Data from Numara Asset Manager, a CSV File or a SQL Database Table or View |
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The Numara FootPrints Configuration Management module offers powerful, dynamic visualization of CI relationships including a view of the impact a change or service interruption would have on
other CI’s and services.
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Numara Asset Manager
Instantly view and manage end users’ PC configurations, run audits, manage software compliance, and generate inventory reports with the integrated Asset Manager |
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Automatically locate, identify and view changes to the hardware and software installed on users’ PCs and other networked assets throughout your organization |
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Enable your help desk to instantly view users’ PC configurations while handling issues and requests |
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Run on demand and scheduled audits to decide which components and software require upgrades |
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Manage software license compliance |
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Generate comprehensive IT asset reports |
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Web Reporting, audit requests and data access |
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Numara Deploy
Software Distribution Made Fast and Easy
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Build custom software installation packages for Windows 2000 through Vista with no scripting required |
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Automatically push out and install applications—user’s always have latest software |
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Repair applications remotely without dispatching a technician—agents fix user problems instantly by just dragging and dropping icons |
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Remove illegal software through quick "search and destroy" |
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Numara Patch Manager
Complete Management of Software Patches Quickly and Easily |
| Simply and quickly manage, update and download all your patch updates for Microsoft Operating Systems including Vista, Microsoft applications and selected third party applications (Apache, WinZip) without Agents. |
| Respond to new vulnerabilities faster, and keep your infrastructure in compliance with ITIL, etc. using our automated, centralized patch management software. |
| Assess the patch status of all Microsoft-based workstations on your network — up to 100,000 nodes — as well as validate any existing patches that have been installed. |
| Generate executive summaries, top ten reports,workstation inventories, or view trend-over-time reports for each workstation. |
| Resolve incidents before they happen by having the most up-to-date patches applied, allowing you to easily comply with your ITIL initiatives. |
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Numara FootPrints Change Management
Automate Change Management & Approvals, Including SOX Compliance |
The Numara FootPrints Change Management module provides a centralized repository to automatically track and manage all changes throughout their lifecycles, including a complete audit trail on every change. This rules-based solution automates voting and approval processes to ensure complete and accurate change management.
Numara FootPrints Change Management can be used for:
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IT change management and tracking |
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Sarbanes-Oxley IT compliance tracking |
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H21-CFR Part 11 (pharmaceutical) tracking HIPAA tracking |
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And other business process/change management needs, such as ITIL |
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Numara FootPrints Dynamic Address Book Links
Fast Access to the Latest Contact Records Stored in Your Corporate Address Books |
Numara FootPrints Dynamic Address Book Link/LDAP - dynamically access contact data from your existing LDAP-based address books, such as Microsoft® Active Directory. Learn More (PDF).
Numara FootPrints Dynamic SQL Database Link - dynamically access the latest contact records and other data stored in your existing relational databases, including Microsoft SQL Server, Oracle®, MySQL, Access and other SQL-based directories. Plus, this solution helps you dynamically populate issue or address book fields from any SQL-compliant database for service contract, asset or other information for users’ issues. Learn More.
Numara FootPrints CRM Bridge - dynamically access and share the latest, real-time customer contact records and data stored in Microsoft CRM and Salesforce.com®. Learn More (PDF).
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Numara FootPrints Sync
Two-way Data Synchronization Between the Service Desk, Desktop and Mobile PIM Applications |
With Numara FootPrints Sync, your mobile service desk staff can automatically synchronize issues, appointments and contact data with hand-held personal information management (PIM) devices such as BlackBerry® and Palm® running applications such as Microsoft® Outlook® and Palm Desktop® for anywhere mobile access to FootPrints data.
Numara FootPrints Sync:
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Speeds problem resolution with anytime, anywhere access to FootPrints |
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Improves data consistency with two-way synchronization |
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Tracks agents' schedules and availability via calendars |
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On the go access to corporate contact data |
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Numara Remote
Enables Technicians to Securely Diagnose and Resolve PC Problems Across Your Entire Organization |
Numara® Remote integrates with FootPrints’ Service Desk enabling your agents to take remote control of users’ computers and quickly solve PC problems.
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Troubleshoot problems via remote control sessions and chat online with users |
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Execute programs and transfer files to and from remote computers |
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Secure, authenticated communication |
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Firewall friendly |
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Multi-Windows platform support |
Easy to use and intuitive, Numara remote control offers unrivalled performance, flexibility, security and scalability. |
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Numara Industry KnowledgePaks
The Help Desk for Help Desk Technicians and End-Users —A Knowledge Base of over 77,000 Solutions for External Applications Updated Daily! |
Your agents can get instant access to the latest proven solutions for virtually every popular business application including Microsoft®, Netscape® Novell®, Corel®, Lotus®, Adobe®, Symantec® and more. Reduce training time, call volume and duration, increase productivity and support quality, and enhance customer satisfaction.
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Numara FootPrints Integration with Microsoft SMS
Access the Latest Hardware, Software, and Network Information in Your Microsoft SMS Asset Management Databases |
Save time and ensure IT asset data accuracy using Numara FootPrints in conjunction with Microsoft Systems Management Server (SMS) 2.0 asset management capabilities.
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Agents can directly view, from within FootPrints, in-depth hardware, software and network information in the Microsoft SMS database for any networked computer |
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The data can be imported instantly into a Numara FootPrints issue which can later be accessed via the issue’s history, searching and used in reports |
NOTE: This best-of-breed integration can be used with Numara FootPrints software that is installed on a web server running the Windows operating system. It is not intended for use with Numara FootPrints software installed on a Linux or UNIX Web server.
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Numara FootPrints Integration with LANDesk Inventory Manager
Access IT Data to Improve Troubleshooting and Accelerate Problem Resolution |
With Numara FootPrints Integration with LANDesk Inventory Manager you can:
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Provide your Agents with the latest comprehensive configuration data on users' machines |
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Pre-populate trouble tickets in Numara FootPrints with IT asset data |
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Ensure that your team is working with the latest hardware and software information for your users' desktops |
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Confirm compliance with software license agreements |
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