Both Numara® Track-It!® and Numara® FootPrints® are designed to help corporations with complex support environments focus on optimizing productivity, reducing costs and improving support.

Factors that shape which product is right for you include:

	specific workflow needs
	the level of maturity and complexity in your IT processes
	depth of integration requirements for implementing best practices
	the number of IT and support processes to be automated
	organization size, number of agents and nodes.

Business Needs

Core Help Desk

Comprehensive Service Desk

Workflow

Pre-defined rules for incident management and work orders

Customizable rules-based workflow for multiple business processes

Change Management

N/A

Support for extensive, multi-level, IT, compliance, and business approval workflow integrated into multiple business processes

Calendaring/ Scheduling

N/A

Supports project and personal calendars, agent availability, and recurring maintenance tasks

Integration Capabilities

Corporate directories and email

Corporate directories, email, calendar, CRM, telephony, SQL-based databases and other applications via Web services

ITIL Verification

No

Pink Elephant®

Compliance

Limited

Sarbanes-Oxley, IT Goverance

Customization

Fields, Simple Look & Feel

Completely customizable fields, forms, templates, workflow, roles, look & feel

Email & Notification

Pre-defined notifications, automatic incident creation from email

Customizable notifications, auto incident creation, email conversation management

Self-Service

Pre-defined web self-service, password reset

Customizable web portals and content

Mobility/Sync

Tasks for Microsoft Outlook and Outlook Express

Calendar, Tasks and Contacts for Outlook®, Outlook Express®, Lotus Notes®, Blackberry®, Palm® Desktop and Pocket PC (optional module)

Asset Management

Integrated inventory, asset discovery, and audit of  Windows PCs and Macs

Integrated asset discovery and audit of Windows PCs, Macs, UNIX and Linux, WAN support

Languages

English, Spanish, French, German, Portuguese

English, Spanish, French, German, Portuguese, Japanese*, Chinese*

Customizable web-based reporting, metrics and dashboard

Server Platform

Microsoft® Windows®

Microsoft Windows®, Linux®, Unix®

Client Platform

Microsoft® Windows®

Web-based - PC, Mac®, Linux®, Unix®

Browser

Microsoft® Internet Explorer, Mozilla®
Firefox® and Safari

Microsoft® Internet Explorer, Netscape®, Mozilla® Firefox®, Safari

Hosting

N/A

Available

WAN Support

Smart Client with extensive WAN support for the Technician

100% web-based with extensive WAN support